Woodline Floors Ltd
Brook Farm,
Horsham Road,
Cowfold,
West Sussex,
United Kingdom,
RH13 8AH

Please make cheques payable to Woodline Floors Ltd. Please note that we are unable to dispatch goods prior to a cheque being cleared so delivery may take a little longer. Do not send bank notes or coins.

Our Upofloor wood floors are shipped from our centrally located North American Distribution Center. This enables us to provide quick, reliable service on all the products we sell throughout North America.

All prices and offers are correct at time of going to print, but are subject to change and availability.

We accept credit card payment by Mastercard, Visa, Delta, Switch, Solo & JCB using our secure server with digital encryption. We do not charge for any item until it is ready to ship.

Upon receipt of your order, we will send you a written order confirmation by fax, e-mail or post. Upon payment, we will also send you a receipted invoice by post.

If for any reason you wish to cancel your order and return non-faulty goods please advise us in writing by fax, e-mail or post, within 7 working days of receipt. Returned goods must be in unopened original packaging and in undamaged condition. We will arrange for collection and a full refund (minus the return transport cost) on receipt of goods at our warehouse or at the latest within 30 days of receiving your notice of cancellation. This does not affect your consumer statutory rights.

We will supply you with goods that are free from defects in materials and workmanship for a period of 12 months (or longer if required by law) from the date of delivery.

Please inspect your goods immediately upon delivery and advise us as soon as possible of any discrepancies, defects or damages. Check that the boards are flawless before laying them. Should you discover a board with a manufacturing defect, do not lay it. It may be usable later on. Do not install the flooring unless you are completely satisfied, as we will not accept any claims for damaged items once the flooring has been installed. Where the buyer has used or installed the goods such use or installation shall be taken as conclusive evidence that the buyer has accepted the goods notwithstanding that there is a defect in the quality or condition of the goods or that they may fail to correspond with their specification and the buyer in those circumstances waives the right to make any claim against the company. You must accept full responsibility for the suitability of the goods ordered for the purpose to which they are put.

If goods are delivered faulty or incorrect, you must advise us as soon as possible, within seven days from the date of delivery. Do not open packs unnecessarily, as once opened we cannot put them back into stock. If the goods are found to be damaged or defective prior to delivery to you, we will at our option replace the goods or refund the price paid by you. We will then arrange for collection and a full refund on receipt of goods at our warehouse or at the latest within 30 days of agreeing to give the refund. Woodline Floors shall have the right to examine any goods the subject of any claim or complaint after the delivery thereof. Save as aforesaid Woodline Floors shall be under no further liability to the buyer in respect of the short delivery, defective goods, failure to comply with description or lack of quality, delay in delivery or in respect of any other complaint relating to the goods.

Your security and privacy are our priority; it is not our policy to disclose your e-mail address or details to any third parties. All information gathered including any information given at the time of ordering is collected lawfully and in accordance with the Data Protection Act 1998. The information collected about you will be used firstly to enable us to process your order, your enquiry, sample or literature request and second, to provide you with the best possible customer service. We will not send you any e-mails or marketing materials unless you request us to do so. The information we hold will be accurate and up to date and will be held in accordance with the law. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

Secure trading on the Internet is a major concern for most people today, particularly concerning credit card transactions.

A great deal of progress has been made in recent times in securing transactions on the Internet. In fact, most transmissions are likely to be more secure than terrestrial card transactions or those using phone or fax lines. Woodline Floors Ltd in partnership with SecPay have taken the following steps to ensure security: