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Woodline Floors, How to
Order |
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| Delivery |
| We hold extensive quantities of stock in
the UK in over 40 wood grades available on a 2 -3 days delivery
anywhere within mainland UK. |
| Orders exceeding £600 including VAT,
will be delivered free of charge within UK mainland. On orders
of less than £600 including VAT, delivery will be charged
at cost. We can also offer an overnight service at extra cost. |
| Orders must be placed and confirmed by Woodline
before 12.00 noon. Time of deliveries anytime between 8.00am
and 6.00pm. Delivery promises are based on the assumption that
there is an unobstructed good hard road giving adequate access
by lorry to the delivery address, available storage space and
suitable and sufficient labour to unload the goods. |
| Please note that for the protection of
all our customers, on all credit card transactions where the
customer is not present, we will only be able to make deliveries
to the cardholder's billing address. If you wish to pay by
credit card and for the goods to be delivered to a different
delivery address to that of the cardholder's, credit card payments
will have to be made in person and verified by PIN. Alternatively
payment by cheque will also be accepted, upon clearance of
which the goods will be dispatched. |
Parador orders with a sales value under £900
excluding VAT will be subject to an in-freight surcharge of
5%.
This surcharge is in addition to our £600 minimum
order UK delivery charge of £10 per pack +VAT. |
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| Prices |
All prices and offers are correct at time
of going to print, but are subject to change and availability.
VAT will be charged on all prices (including carriage) at
the rate of 17.5%. |
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| Guarantee |
Never knowingly undersold ! - If you
can find Upofloor hardwood flooring products in stock in the
UK and advertised for sale at less than our price list, we
will gladly refund you with the difference, within 30 days
of your purchase. |
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| Payment |
We accept credit card payment by Mastercard,
Visa, Delta, Switch, Solo & JCB using our secure server
with digital encryption. If you prefer, you may also supply
us with your credit card information by telephone or fax.
We do not charge for any item until it is ready to ship. |
| Please note that for the protection of
all our customers, on all credit card transactions where the
customer is not present, we will only be able to make deliveries
to the cardholder's billing address. If you wish to pay by
credit card and for the goods to be delivered to a different
delivery address to that of the cardholder's, credit card payments
will have to be made in person and verified by PIN. Alternatively
payment by cheque will also be accepted, upon clearance of
which the goods will be dispatched. |
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| Confirmation |
Upon receipt of your order, we will send
you a written order confirmation by fax, e-mail or post. Upon
payment, we will also send you a receipted invoice by post.
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| Unwanted Goods |
If for any reason you wish to cancel your
order and return non-faulty goods please advise us in writing
by fax, e-mail or post, within 7 working days of receipt.
Returned goods must be in unopened original packaging and
in undamaged condition. We will arrange for collection and
a full refund (minus the return transport cost) on receipt
of goods at our warehouse or at the latest within 30 days
of receiving your notice of cancellation. This does not affect
your consumer statutory rights. |
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| Damage & Defective Goods |
We will supply you with goods that are
free from defects in materials and workmanship for a period
of 12 months (or longer if required by law) from the date
of delivery.
Please inspect your goods immediately upon delivery and advise
us as soon as possible of any discrepancies, defects or damages.
Check that the boards are flawless before laying them. Should
you discover a board with a manufacturing defect, do not lay
it. It may be usable later on. Do not install the flooring
unless you are completely satisfied, as we will not accept
any claims for damaged items once the flooring has been installed.
Where the buyer has used or installed the goods such use or
installation shall be taken as conclusive evidence that the
buyer has accepted the goods notwithstanding that there is
a defect in the quality or condition of the goods or that
they may fail to correspond with their specification and the
buyer in those circumstances waives the right to make any
claim against the company. You must accept full responsibility
for the suitability of the goods ordered for the purpose to
which they are put.
If goods are delivered faulty or incorrect, you must advise
us as soon as possible, within seven days from the date of
delivery. Do not open packs unnecessarily, as once opened
we cannot put them back into stock. If the goods are found
to be damaged or defective prior to delivery to you, we will
at our option replace the goods or refund the price paid by
you. We will then arrange for collection and a full refund
on receipt of goods at our warehouse or at the latest within
30 days of agreeing to give the refund. Woodline Floors shall
have the right to examine any goods the subject of any claim
or complaint after the delivery thereof. Save as aforesaid
Woodline Floors shall be under no further liability to the
buyer in respect of the short delivery, defective goods, failure
to comply with description or lack of quality, delay in delivery
or in respect of any other complaint relating to the goods. |
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| Customer Support & Service |
| Apart from providing excellent quality products
at the best possible price, Woodline Floors is completely dedicated
to exceeding customer expectations. If you have any suggestions,
comments or any cause for complaint please email us at sales@woodlinefloors.co.uk
or write to Customer Services, Woodline Floors Ltd,
Brook Farm, Horsham Road, Cowfold, Horsham, West Sussex RH13
8AH. You can also telephone us on 01403 860004 or
fax us on 01403 865888. Our lines are available Monday to Friday
8:30 to 17:30. We will endeavour
to reply to you within 24 hours and inform you of what action
will be taken. |
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| Security &
Privacy |
Your security and privacy are our priority;
it is not our policy to disclose your e-mail address or details
to any third parties. All information gathered including any
information given at the time of ordering is collected lawfully
and (in accordance with the Data Protection Act 1998) and
according to the Which? Web Trader Code of Practice. The information
collected about you will be used firstly to enable us to process
your order, your enquiry, sample or literature request and
second, to provide you with the best possible customer service.
We will not send you any e-mails or marketing materials unless
you request us to do so. The information we hold will be accurate
and up to date and will be held in accordance with the law.
You can check the information that we hold about you by e-mailing
us. If you find any inaccuracies we will delete or correct
it promptly. The personal information which we hold will be
held securely in accordance with our internal security policy
and the law and the Which?Web Trader Code.
Secure trading on the Internet is a major concern for most
people today, particularly concerning credit card transactions.
A great deal of progress has been made in recent times in
securing transactions on the Internet. In fact, most transmissions
are likely to be more secure than terrestrial card transactions
or those using phone or fax lines. Woodline Floors Ltd in
partnership with SecPay have taken the following steps to
ensure security: |
 Card
details are taken through an on-line secure server system provided
by SecPay.
All
transmissions of data are encrypted.
Woodline
Floors Ltd never sees the card details, only SecPay
All
details, validity checks and transaction processes are carried
out whilst you, the shopper, is still on-line.
You,
the shopper, and Woodline Floors Ltd both receive confirmation
of the transaction. |
| If you would like more information about
the security of this site or our privacy policy, please contact
Jennifer Nogueira at sales@woodlinefloors.co.uk |
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| All-inclusive
Special Offer |
Get Tuplex Underlay,
PVA Adhesive and
Free Delivery* !
Normal Price - £5.30 per m2 !! - ONLY COSTS
AN EXTRA £1 PER M2 (plus VAT).
* Subject to minimum order value of £600.00
inc. VAT |
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Guaranteed Best Buy - Price Match |
| As the largest UK stockists of Upofloor Hardwood
floors, we can guarantee that if you find any Upofloor
or Karelia hardwood flooring products in stock
in the UK and advertised for sale at less than Woodline prices,
we will always try to match the price or even beat it and supply
you with Tuplex underlay and PVA adhesive free of charge
(worth at least £2.12 m²). |
| Never knowingly undersold!
As the leading online wood flooring specialist, selling wood
flooring exclusively, we like to think that we offer the best
products at the best price! If you supply us with a written
quote for identical 14 mm engineered 1st grade standard wood
flooring products, from any other branded Scandinavian manufacturer
namely: Khars, Tarkett or
Boen, available from stock in the UK, we guarantee
that we will always try to match that price or even beat it
and supply you with the nearest identical Upofloor product available
from our extensive range, together with Tuplex underlay
and PVA adhesive free of charge (worth at least £2.12
m²). |
| To take advantage of our price match promise
just give us a call on 01403 860004or drop
us an email on pricematch@woodlinefloors.co.uk |
This offer is subject to the following
criteria: |
1. This offer excludes 4 strip, 2nd grade
materials or EP grades
2. That you provide a UK Internet address to the product or
a written quote so we can verify details
3. That the product is in stock in the UK
4. That the price match request is submitted and agreed with
us prior to ordering
5. That the price match request is not against an auction
site
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And for your protection:
6. That the competitor is a bona fida business and is not simply
trading from home
7. Subject to confirmation at time of order |
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